1. Introduction
Residly Technologies Limited ("Residly", "we", "our", or "us") operates the Residly property management platform, accessible at residly.ng and app.residly.ng. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our platform.
By using Residly, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our platform.
2. Information We Collect
Account information: When you create a Residly account, we collect your name, email address, company name, and password.
Property and booking data: Information you enter about your properties, apartments, bookings, guests, and financial transactions.
Guest information: Names, phone numbers, email addresses, and ID numbers of guests that you enter into the platform on behalf of your business.
Usage data: Information about how you use the platform, including pages visited, features used, and actions taken.
Device information: Browser type, operating system, and IP address when you access the platform.
Payment information: Subscription billing is handled by Paystack. We do not store your card details — these are processed directly by Paystack.
3. How We Use Your Information
- To provide and operate the Residly platform
- To send transactional emails (booking confirmations, password resets, trial reminders)
- To send WhatsApp messages to your guests via Termii (only when you enable this feature)
- To process subscription payments via Paystack
- To send you monthly revenue summaries and product updates
- To improve the platform and fix bugs
- To respond to your support requests
- To comply with legal obligations
4. Data Storage and Security
Your data is stored securely on Google Firebase infrastructure, hosted in the United States. Firebase provides enterprise-grade security including encryption at rest and in transit.
We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Access to your data within the platform is controlled by role-based permissions — admins have full access, house managers have limited access as configured by the account owner.
5. Data Sharing
We do not sell your personal data to third parties. We share data only with the following service providers who help us operate the platform:
- Google Firebase — database, authentication and hosting
- SendGrid — transactional email delivery
- Termii — WhatsApp message delivery (only when enabled)
- Paystack — subscription payment processing
- Google Analytics — website usage analytics (landing page only)
We may disclose your information if required by law or to protect the rights, safety, or property of Residly, our users, or the public.
6. Guest Data
As a Residly customer, you are responsible for the guest data you enter into the platform. You must ensure you have appropriate consent from your guests to store and process their personal information. Residly acts as a data processor on your behalf for this information.
Guest data is stored separately per account and is not accessible to other Residly customers.
7. Data Retention
We retain your account data for as long as your account is active. If you cancel your subscription, your data is retained for 90 days before deletion to allow for data export. You may request immediate deletion by contacting us at hello@residly.ng.
Backup copies may be retained for up to 30 additional days after deletion.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of marketing emails at any time
To exercise any of these rights, contact us at hello@residly.ng.
9. Cookies
The Residly landing page (residly.ng) uses Google Analytics cookies to understand how visitors use the site. The app (app.residly.ng) does not use tracking cookies — it uses Firebase Authentication tokens stored in your browser's local storage to keep you logged in.
You can disable cookies in your browser settings, though this may affect functionality.
10. Children's Privacy
Residly is a business platform not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on the platform. Your continued use of Residly after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
- Email: hello@residly.ng
- Website: residly.ng
- Company: Residly Technologies Limited, Nigeria